Your privacy is mekar11's priority. This document transparently explains how we collect, use, store, and protect your personal information as a member of our platform.
A summary of how mekar11 handles your personal information responsibly
All personal data and financial transactions on mekar11 are protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions.
Mekar11 has never and will never sell, rent, or trade your personal information to any third party for commercial marketing purposes without your explicit consent.
We collect only the data strictly necessary to operate mekar11's services — such as identity verification, payment processing, and customer support. No excessive data collection takes place.
You have the right to know what data we hold about you. This Privacy Policy is written in clear, plain language — not confusing legal jargon.
You have the right to access, correct, or request deletion of your personal data held by mekar11 at any time through our customer support.
Your personal data is retained only for as long as necessary for the purposes stated in this Policy. After the specified period, data will be securely deleted or anonymised.
Mekar11 ("we", "the Platform") values the privacy of every member and user of our platform. This Privacy Policy ("Policy") transparently and clearly describes how mekar11 collects, processes, stores, shares, and protects your personal information when you use the mekar11 platform at mekar11.ws.
This document was prepared to fulfil mekar11's responsibilities as a conscientious data controller and to ensure that you, as a user, have a full understanding of your rights regarding your personal data. We have written this Policy in plain, accessible English because we believe transparency is the foundation of trust.
By registering and using the mekar11 platform, you acknowledge that you have read and understood this Privacy Policy, including how we handle your personal data as described herein.
Important Note: This Privacy Policy should be read in conjunction with Terms & Conditions mekar11 constitutes the entire agreement between you and our platform. Any conflict between these documents will be resolved in accordance with the Terms & Conditions.
Mekar11 collects various categories of personal information depending on how you interact with our platform. Below is a summary of the types of data we collect:
| Data Category | Example Information | Required? |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/passport number | Mandatory |
| Contact Information | Phone number, email address, residential address | Mandatory |
| Financial Data | Bank account numbers, digital wallet details (TnG, GrabPay), deposit/withdrawal records in MYR | Mandatory |
| Platform Activity Data | Game history, total wagers, game preferences | Automatic |
| Technical Data | IP address, device type, web browser, general location | Automatic |
| Communications Data | Customer support records, feedback, complaints | Certain circumstances |
Mekar11 collects only the data strictly necessary to deliver our services. We do not collect sensitive data such as medical information, religious beliefs, or political views.
Mekar11 collects your personal information through the following methods:
Mekar11 uses your personal data only for legitimate, clearly stated purposes as outlined below:
Marketing: You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any email we send, or by contacting mekar11 support directly.
Mekar11 is firmly committed to never selling or trading your personal data. However, there are limited situations in which we may share your information with carefully selected parties:
All third parties working with mekar11 are bound by strict data confidentiality agreements and are prohibited from using your information for any purpose beyond what has been specified.
Warning: Mekar11 never request your bank account details or password via email, SMS, or any unofficial channel. If you receive such a request, it is a fraud attempt. Contact mekar11 support immediately.
Mekar11 continuously invests in security infrastructure to ensure your personal data remains protected at all times. Key security measures we have implemented include:
While we take all reasonable measures to protect your data, no system can guarantee absolute 100% security. We advise you to also play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.
The mekar11 platform uses cookies and similar tracking technologies to enhance your experience and analyse platform performance. The types of cookies we use are as follows:
| Cookie Type | Purpose | Can It Be Declined? |
|---|---|---|
| Required for core platform functionality — login, game sessions, transaction security | No | |
| Help us understand how users interact with the platform for improvement purposes | Yes | |
| Saves your preferences such as language, theme, and game settings | Yes | |
| Used to display relevant mekar11 promotions based on your interests | Yes |
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the mekar11 platform. For more information on managing cookies in your browser, refer to your browser's documentation.
As a mekar11 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact mekar11 customer support:
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete personal data in your account.
Request the deletion of your personal data, subject to applicable data retention legal requirements.
Object to the processing of your data for direct marketing or analytics purposes at any time.
Request your data in a structured, machine-readable format for the purpose of transfer.
Request that we restrict the processing of your data under certain circumstances while a dispute is under investigation.
Mekar11 will respond to any data rights request within 30 working days from the date the request is received. For complex cases, this period may be extended with prior notice to you.
Mekar11 retains your personal data for as long as necessary for the purposes stated in this Policy. Our data retention guidelines are as follows:
Once the retention period expires or upon your request for deletion (where no legal obligation prevents it), mekar11 will securely delete or anonymise your data using industry-approved methods.
Mekar11 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our business practices. When a material change occurs:
Your continued use of the mekar11 platform after any changes take effect constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.
The current version of this Privacy Policy: Version 2.5, effective from 1 January 2026.
If you have any questions, concerns, or complaints regarding how mekar11 handles your personal data, we strongly encourage you to reach out to us. Our team is committed to addressing every enquiry seriously.
Response Time: We aim to respond to all privacy-related enquiries within 1–3 business days. Cases requiring further investigation may take up to 30 working days, and we will keep you informed of any updates.
For more information about your rights as a user, you may also refer to Terms & Conditions and page Responsible Gaming mekar11.
Your data is safe with us. Register for free and enjoy over 1,000 games — slots, live casino, sports & e-sports — with a minimum deposit of just RM10.